Refund policy

Return & Layaway Policy

Return Policy: A valid receipt is required for all returns. Returns must be made within 14 days of purchase. Eligible items may be exchanged or returned for store credit equal to the purchase price. All products must include their original packaging and/or tags. A 20% restocking fee applies to all returned items.

Bicycles must be returned within 3 days of purchase and must be in like-new condition. Refunds will be issued to the original payment method, excluding cash. Sale items and Special Orders are not eligible for return. Special Orders require 100% payment in advance.

Layaway Policy: A 25% deposit of the total sale is required to begin a layaway. Layaways must be completed within 3 months. If the layaway is not completed within this period, the item will be returned to store stock and no refund will be issued. No product or service may leave the store without full payment.

Hay una pequeña contradicción en el texto original entre “store credit” y “refunds to the original payment method”. Conservé ambas condiciones tal como aparecen en la factura, pero conviene confirmar cuál debe aplicar antes de publicarla. To start a return, you can contact us at activecyclingshopmarketing@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at activecyclingshopmarketing@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at activecyclingshopmarketing@gmail.com.